Frequently asked questions
How do I claim treatment?
Once you've spoken to your GP and been referred to a specialist, you need to contact AXA PPP healthcare to check that the treatment is eligible and to confirm your choice of hospital. To find out How to Claim.
How are my medical bills settled?
Most bills will be sent to us directly by the hospital or specialist. However, if you receive an account for payment, please forward it to us. We will arrange for eligible bills to be settled direct with the hospital or specialist, subject to any excess. If you have paid the accounts, you will be reimbursed.
Can I choose which hospital I go to for treatment?
In most cases, yes. We have a directory of over 250 approved hospitals and day-patient centres.
Where can I find a full breakdown of the benefits of my cover?
You can download a copy of your membership handbook which should tell you everything you need to know. However if you're not sure about anything simply call our team of Personal Advisers on 0870 609 3675
Can I amend or upgrade my existing cover?
Should you wish to discuss your membership or make changes to your policy, please call our Policy Administration Team, on 01202 544 475. Our helplines are open between the hours of 8am and 7pm Monday to Friday.
What should I do if I have a complaint?
If you have a complaint about the purchase of your policy, please contact our Policy Administration Team on 01202 544475. For all other complaints please call the Claims Personal Advisory Team on 0870 609 3675 and they will try and resolve your complaint. However, if you remain unhappy with their response, please see your member handbook for the options open to you.