How to claim
Simply follow this step by step guide
Claiming under your Personal Choice policy couldn't be easier. Just follow these simple steps:
| 5 step process |
Things to remember |
1 |
GP referral
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Your GP refers you to a specialist for private medical treatment or investigations.
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2 |
Call Us
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Before you incur costs as a private patient, call our team of Personal Advisors on 0870 609 3675 (8am to 7pm Monday to Friday).
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Our Personal Advisor will review your policy with you and help to remind you about your level of cover.
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3 |
Complete Claim Form
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AXA PPP healthcare may have to ask you and your GP or Specialist to complete a Claim Form which we will send to you immediately.
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In some cases, AXA PPP healthcare may be able to authorise your claim immediately on the phone.
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Return your completed form to us immediately if applicable.
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4 |
Authorisation
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You will be notified by phone or in writing as quickly as possible whether your claim for benefit has been accepted.
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We will also remind you of important and relevant policy terms and conditions.
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5 |
Undergo treatment and submit bills
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Once you have undergone eligible treatment, arrange for your bills to be sent to AXA PPP healthcare.
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In most cases, AXA PPP healthcare will settle invoices directly with the provider of services.
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If you then need further treatment, call AXA PPP healthcare to confirm ongoing cover.
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