Ask a doctor online with Doctor@Hand

Whatever your reasons for making an appointment with your GP it can be a stressful process especially when you’re feeling unwell, then heightened by long waiting times. A poll in 2015 suggested that average waiting times to see a doctor have deteriorated in the last few years, with a typical patient waiting at least 10 days1, possibly one of many reasons that 48% of us would support online video consultations with our doctor2.  

Therefore it comes as no surprise that 1 in 4 of us are turning to the internet to self-diagnose rather than booking an appointment with our doctor3, could online consultations encourage us to seek medical advice from a professional rather than resorting to taking our health into our own hands?  

Health-on-Line customer Lorna, tells us about her experience of using our online GP consultation service, Doctor@Hand:

“Being ill at the weekend is never fun; your options are to either:

a) Sit in a busy ‘out of hours’ waiting room if your ailment is considered urgent enough.


b) To endure the weekend and end up Googling your symptoms and possibly run the risk of self-diagnosing incorrectly.”

“Suddenly I remembered that I had access to Doctor@Hand with my health insurance policy through Health-on-Line; I quickly grabbed my iPad to register and log onto my Doctor Care Anywhere account. Soon enough I had an appointment booked for an hour and a half later! The process of booking my online GP appointment was overall quick and easy; all I had to do was select the doctor I wanted to see (I specifically liked that Doctor@Hand gives you the option to choose the gender of your doctor), write a sentence as to why I needed my appointment and then select a time which was convenient for me.”

“When my appointment was about to start, I received an email and a text message to remind me which is great when you’re a busy person. I logged in, joined the consultation screen and spoke to the Doctor who was kind, friendly and made me feel at ease.  I had a long chat with the doctor about my symptoms and it was nice not to be rushed.”

“As a result of my online consultation I was prescribed medication, which could be posted to me or I could collect it from my local pharmacy. With it being a weekend I decided to choose the option to collect from my local pharmacy as this would have been more convenient. I also have peace of mind that if I were on holiday I could easily access Doctor Care Anywhere and receive my prescription whilst abroad.”

“An hour later I was able to view my patient record and the notes that my Doctor had written. I was also able to replay my appointment which was handy as we had discussed quite a lot. I was really impressed with how easy it was to make an appointment and it’s so reassuring to know that if I ever need to speak to a Doctor, even if I’m on holiday I can book a consultation and be speaking with a Doctor in a matter of hours.” 


1. Telegraph – Average GP waiting times ‘will hit two weeks’ family doctors predict

2. IT Pro Portal – Two-thirds of British adults want more from the NHS online

3. Express - One in four Brits self-diagnose illnesses on internet rather than visiting doctor

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