Customer story: Why Private Medical Insurance helped save Kris’ life

Thursday, March 26, 2020

Protecting and transforming our customer’s health is always our priority and, for us, there is no better motivation than learning first-hand how we’ve helped our customers during a stressful and unnerving time when their health is being impacted.

So when Kris started experiencing chest pains he called upon his private medical insurance for further investigation to find out the cause. Read Kris’ story and find out why using his PMI policy helped saved his life.

“I hadn’t had a reason to see my GP in over ten years”

Kris, 50, from Sussex, has been a Health-on-Line customer for 10 years, never smoked, eats healthily, doesn’t drink excessively and feels “pretty lucky in the fact I hadn’t had a reason to visit my GP in over ten years”. However, after experiencing chest pains for a number of weeks he took a trip to the doctor.

He was able to have an ECG which came back all clear, and was told “that at my age it wasn't anything to do with my heart and the most likely cause is indigestion”. This didn’t, however, sit right with Kris. He knew at this point he “wasn’t going to be treated any further down the NHS route for some time” so he asked for a referral to make use of his PMI.

>>Read our previous blog on one customer's treatment journey

Diagnosing the problem

After Health-on-line authorised the consultation, what was actually discovered after an angiogram, was one of Kris’ main arteries was blocked by more than 90%. He explains that “the symptoms I was showing indicated an unstable angina, which would have ultimately ended up in a heart attack.

“My consultant then added that due to the location of the blockage (the LAD artery) this is more often than not fatal."

Kris very much feels that the only reason he is here today is because of the ability to have and use private medical insurance when he needed it most. “This all happened around the Christmas period and my cardiologist added that if I hadn't had any treatment I wouldn't have seen Easter, and that was a real shock to the system."

The benefits of having private medical insurance

Kris is hugely grateful for having PMI and feels it “really is worth its weight in gold.” After having such an important procedure he was thankful for the comfort of his own room and bathroom which gave “the privacy I really wanted at that time”.

Since the procedure Kris says the difference he now feels is “tremendous.” “I feel I have the energy I had 15 years ago!”

If you already have private medical insurance and need to make a claim or need any help then please call our team on 0345 600 1292 (Monday to Friday, 8am until 6pm) or email us on

Or if you’re thinking about taking out a policy with us and want to know how much it would cost then get a quote online in a few easy steps.

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