Health-on-Line and InsureMe-on-Line awarded national customer service accreditation

Sunday, April 17, 2016

Health-on-Line and InsureMe-on-Line have been awarded Gold Trusted Merchant Accreditation by global feedback engine, Feefo.  

Bournemouth-based insurers, Health-on-Line and InsureMe-on-Line have recently received a top accolade from national independent review site, Feefo, for achieving a consistently high service satisfaction rating from customers during 2015.  

Elliot Haysom, Sales and Operations Director at Health-on-Line and InsureMe-on-Line said:

“We are delighted to receive such an award and it is fantastic to have our sales agents recognised for the hard work they do in providing an outstanding level of customer service. 

"This has been reflected by our customer reviews and the consistently high ratings we have received during 2015. The award itself was voted for by our customers, rather than industry judges, and therefore gains additional credibility. We feel this demonstrates our dedication to providing high quality customer service.”

Health-on-Line and InsureMe-on-Line have worked in partnership with Feefo since May 2014, who provide customers with the opportunity to leave reviews for over 2000 other companies. Customers are sent an email from Feefo a day after purchasing a product from their chosen company, and then asked to rate their experience of the company, as well as leave a review.

Health-on-line is one of the fastest growing private medical companies in the UK. Since becoming a part of the AXA Group the company has continued to expand whilst continually providing its customers with a range of competitive health insurance products and a personal customer service.

As a trading style of health insurer, Health-on-Line; InsureMe-on-Line has significantly grown since its initial launch in 2008 to provide its customers with a wide range of services including life insurance, critical illness cover and health insurance from a range of providers, of which include AIG, Vitality and Legal and General.

Customer Reviews

  • “Excellent customer service. The Heath plan was catered to my needs and requirements. I'm very impressed with the low price. Had I known how affordable health insurance was before I'd have taken it out years ago.”

    Trusted Customer