We're bringing all our health brands together under one name - AXA Health. While we're letting you know now, we'll be working hard over the coming months to make this transition - it won't happen all at once.
Our email addresses will change to AXA Health and we'll answer the phone as AXA Health too. But you'll still see the Health-on-Line and AXA PPP Healthcare brands on our product materials and in other interactions whilst we work through the changes.
In the meantime, we want to be clear about what services we provide to you, under each brand, while we make the transition.
At Health-on-Line, we understand that the personal approach matters when it comes to private medical insurance, so we go out of our way to treat each of your employees as an individual.
Understanding your needs
We know, especially when arranging private medical insurance for your employees, that continuity is important to you. Which is why from the moment we start talking to each other to the point you purchase your policy, we ensure you speak to the same agent. This allows us to understand your company’s needs and means that you fully understand the policy you are buying. We also know that private medical insurance can sometimes seem complicated, which is why we are here to help! Our aim is to ensure that the information we provide will, in turn, help you answer any questions you might receive from people within your business. And, of course, this support continues after you have purchased your policy.
An independently recognised service
We are proud of the service we provide to our customers and even more pleased that it has been recognised as the best for personal service and empathy* in our industry. For the past five years, we were named Best Online Healthcare Provider by Your Money for the service we provide both over the internet and in our subsequent telephone conversations.
AXA Health is a trading name of Health-on-Line Company UK Limited. Health-on-Line Company UK Limited is a wholly owned subsidiary of AXA PPP healthcare Group Limited and part of the global AXA Group. Registered in England and Wales No. 3655704.
Health-on-line policies are underwritten by AXA PPP healthcare Limited. Registered in England and Wales No. 3148119.
Both companies are registered at 20 Gracechurch Street, London EC3V 0BG. Health-on-Line Company UK Limited is authorised and regulated by the Financial Conduct Authority. Firm Ref No 308776. AXA PPP healthcare Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Ref No 202947.
Write to us at: AXA Health, 80 Holdenhurst Road, Bournemouth, Dorset, BH8 8AQ. We may record and/or monitor calls for quality assurance, training and as a record of our conversation. For information about AXA Health, visit axahealth.co.uk/aboutaxahealth