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The Recruitment Process

Recruitment Process Application

Step 1: Application stage

Once you have reviewed our current vacancies and you’ve found a position you think would suit you, click “apply now” and upload your CV, along with your contact details and any supporting information. First impressions count, so make sure your CV is up to date and includes accurate employment dates. It’s a good idea to proof-read your CV and make sure it’s clear and concise.

Recruitment Process Telephone

Step 2: Telephone interview

Depending on the position you have applied for, we’ll review your application against our criteria and if we think you could be right for the role we may arrange a telephone interview. This will be about 20-30 minutes, we’ll discuss your relevant experience and run through your understanding of the role, and ask you a few competency based questions too. Not all of our positions will require a telephone interview, but if you apply for a sales position this is standard practice and you should expect a telephone interview with a member of the recruitment team as the first stage. For non-sales roles it will depend on the manager’s preference and we will let you know at the start of the process.

Recruitment Process Face To Face

Step 3: Face to face interview

Following a successful telephone interview we’ll invite you to come and meet with us face to face. The purpose of this is to see if you hold the right skills required for the role and assess your suitability. We want to ensure you are right for us, and we are right for you. Depending on the role you’ve applied for, the interview can include competency based questions and some team shadowing, or perhaps a task or activity. Some senior roles may include presentations. You’ll meet with the hiring manager and a senior from the team, or a member of the HR/Recruitment team. Your interviewers will give you a tour of the office so you can see for yourself the working environment here at Health-on-Line. Please be aware that some of our roles may require a second face to face interview.

Recruitment Process Outcome

Step 4: The outcome

We’ll contact you by phone to let you know if you’ve been successful and outline the offer details.

If you are offered and accept a role with us you should be aware that all our offers are subject to satisfactory references and background checks (identity, credit and criminal checks), which will be explained to you in our offer pack. If you’ve not been successful, we’ll contact you to let you know and provide you with feedback, if you wish.

Hints and tips:

In order to get the most out of the process, it may be useful to consider the following:

  • Arrive in good time - know where the interview is and how to get there
  • Think about appropriate dress code
  • Bring some questions for your interviewer
  • Be clear and concise in your answers
  • Provide specific examples if you are asked
  • Do your research - knowing about your potential employer will assist you in the interview
  • Smile - we know interviews can be nerve wracking but try to relax as much as possible

Recruitment agencies:

We do have a preferred supplier list in place who we work with when we require assistance, but currently we are direct sourcing for our vacancies as much as possible. We are unable to accept any speculative CVs from agencies outside of our PSL and any emails that are received by the Recruitment team, HR team or hiring managers will not be reviewed.

At the moment we aren’t looking to review our PSL, but if you are from an agency and would like to provide a recruitment service to us please send your details to and we will save your information for possible future consideration.

You can contact the Recruitment Team by calling 01202 544270, or by emailing

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