Customer Care Consultant | Health-on-Line Careers

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Customer Care Consultant

Salary: £17,000
Location: Bournemouth

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Customer Care Consultant description

Do you pride yourself on your customer service skills? Do you go above and beyond to help customers? If so, read on!

Here at Health-on-Line we’re looking for friendly and helpful Customer Care Consultants to come aboard our team. Our customer service team is led by Heidi, supported by her incredibly hard-working Seniors, who both started as Customer Care Consultants and have been promoted!

What will I be doing?

You’ll be taking inbound calls from customers, brokers and other business areas. You’ll be managing customer queries and making policy adjustments whilst on the phone, and dealing with premium payments and renewal queries. You’ll be responding to customers via the Information Inbox whilst adhering to the company’s data protection policy ensuring customer data is safeguarded at all times.

A friendly tone and genuine desire to want to help is essential – there is no better feeling than having happy customers!

Our team work Monday to Friday, with shifts of 8am-4pm, 9am-5pm and 10am-6pm.

The customer service team really is a close-knit group of people, so we hope you like a welcoming, family environment!

How will we help you deliver the best service?

We support all our new starters through our initial 1-2 week training programme with our enthusiastic training team. It’s delivered within a fun and interactive classroom environment where you’ll meet you colleagues, not just from the customer service team but across the whole business, whether it be sales, HR or IT. Once you’ve completed this training you’ll move to your team for further training with our Quality Coordinators who will support you through and beyond your probation. In addition, you’ll also be paired up with an expert Customer Care Consultant, where they’ll impart their wisdom and share their success with you. Then you’ll be live on the phones – exciting!!

Who are Health-on-Line?

Health-on-Line began in 2000 with just 8 people. Fast forward to 2019 and we have a diverse workforce of over 500 people. Our culture is what makes us unique and we’re really proud of the family feel we have in the office. Across the whole business we recruit people not only because they have a remarkable skillset, but because they share our core company values: integrity, passion, customer focus, team spirit and innovation. In addition, we are owned by AXA PPP and have been working alongside them since 2005.

What benefits will you receive?

We like to look after our staff! For this position you’ll be paid £17,000 per year. You’ll get 20 days’ holiday plus bank holidays. You’ll also get an extra day off for your birthday, if you move into a house you have purchased and if you get married. We offer a pension scheme, an employee assistance programme and an opportunity to purchase AXA shares at a discounted rate. We have a generous refer-a-friend scheme where you can earn up to £1,000, and a team budget throughout the year for entertainment. Once you’ve passed probation you’ll be entitled to private medical insurance and our cycle to work scheme.

The health and wellbeing of our employees is important to us, recently we have introduced yoga classes and mental health awareness training, and more are on the way!

What next?

If you have a genuine desire to want to assist our customers and have a strong ability to communicate, listen and empathise with them, then we want to hear from you. You’ll have a telephone interview with one of our recruitment co-ordinators and the final stage of the interview process will be with one of our seniors, plus the team manager. You’ll get a tour of the building, as well as an opportunity to do some call listening and a chance to see the fantastic team you could be joining!

If you have any questions please call us on 01202 544270 or email recruitment@health-on-line and we’ll be more than happy to help!

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