Membership Team Advisor | Health-on-Line Careers

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Membership Team Advisor

Salary: £17,000
Location: Bournemouth

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Membership Team Advisor description

Do you pride yourself on your level of customer service? Do you enjoy multi-tasking in a high pressured environment? If so, read on!

Here at Health-on-Line we’re looking for an organised and proactive Membership Team Advisor. This is a multi-skilled office based role where you will be required to deal with a variety of policy administration tasks for individual clients by way of inbound and outbound emails, calls and face-to-face queries.

What will I be doing?

This is a really varied role with lots to keep you busy!

You will be processing new business applications in line with business guidelines using our in-house systems. You will be carrying out general administration of policies including mid-term adjustments, cancellations and reinstatements, and answer any policy/underwriting queries from sales agents, brokers and underwriters.

The role will involve assisting with inbound calls from customers as well as answering email queries. The position will require you to provide daily sales support to our direct sales force and also corporate partners and brokers providing advice and information as appropriate. You may need to assist the customer service team as and when required.

We’re looking for someone who has a genuine passion for customer care, and a strong ability to communicate, listen and empathise with customers and other team members. You’ll need to take responsibility for your own work and be able to manage your time effectively. It’s really important that you are motivated and have a positive approach to your work.

The Membership team work 35 hours a week Monday to Friday, with shifts of 8am-4pm, 9am-5pm and 10am-6pm.

How will we help you deliver the best service?

We support all our new starters through our initial 1-2 week training programme with our enthusiastic training team. It’s delivered within a fun and interactive classroom environment where you’ll meet you colleagues, not just from the Membership team but across the whole business, whether it be sales, HR or IT. Once you’ve completed this training you’ll move to your team for further training.

Who are Health-on-Line?

Health-on-Line began in 2000 with just 8 people. Fast forward to 2019 and we have a diverse workforce of over 500 people! Our culture is what makes us unique and we’re really proud of the family feel we have in the office. Across the whole business we recruit people not only because they have a remarkable skillset, but because they share our core company values: integrity, passion, customer focus, team spirit and innovation. In addition, we are owned by AXA PPP and have been working alongside them since 2005.

What benefits will you receive?

We like to look after our staff! For this position you’ll be paid £17,000 per year. You’ll get 20 days’ holiday increasing per length of service plus bank holidays. You’ll also get an extra day off for your birthday, if you move into a house you have purchased and if you get married. We offer a pension scheme, an employee assistance programme and an opportunity to purchase AXA shares at a discounted rate. We have a generous refer-a-friend scheme where you can earn up to £1,000, and a team budget throughout the year for entertainment, spot prizes and incentives on top of the summer and Christmas parties. Once you’ve passed probation you’ll be entitled to private medical insurance, cycle to work scheme plus many more.

The health and wellbeing of our employees is important to us, recently we have introduced yoga classes and mental health awareness training, and more are on the way!

What next?

All you need to do is “apply now”.

If you have any questions at all please call the recruitment team on 01202 544270 or email and we’ll be more than happy to help!

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