Are you looking for a highly rewarding role where you can make a genuine difference to our customers? If you are then you’ve come to the right place!
Here at Health-on-Line we’re looking for empathetic and confident Personal Claims Advisors to join our team.
We have a great and supportive management structure; our passionate Claims Manager, Donna, heads up the team with support from her five exceptionally hard-working Team Managers. Within the team we have four Senior Personal Claims Advisors along with three Quality Coaches.
We support all our new starters through our initial 2 week training programme with our enthusiastic training team. It’s delivered within a fun and interactive classroom environment where you’ll meet your colleagues, not just from the claims team but across the whole business, whether it be sales, HR or IT.
Once you’ve completed this training you’ll move to your team and become part of the Claims Academy – here you’ll spend 6 weeks with Laura, one of our seniors in the training department. During this time Laura will take you through an interactive training journey, helping you build your knowledge and have fun at the same time. Don’t be surprised if an odd game or two is added! From here, our other Senior Personal Claims Advisors will support as you move into your team.
We like to look after our staff! For this position you’ll be paid £19,000 per year. You’ll get 20 days’ holiday increasing per length of service plus bank holidays. You’ll also get an extra day off for your birthday, if you move into a house you have purchased and if you get married. We offer a pension scheme, an employee assistance programme and an opportunity to purchase AXA shares at a discounted rate. We have a generous refer-a-friend scheme where you can earn up to £1,000, and a team budget throughout the year for entertainment, spot prizes and incentives on top of the summer and Christmas parties. Once you’ve passed probation you’ll be entitled to private medical insurance, cycle to work scheme plus many more.
The health and wellbeing of our employees is important to us, recently we have introduced yoga classes and mental health awareness training, and more are on the way!
You will be working in an open plan contact centre environment. Our claims team work Monday to Friday, with shifts of 8am-4pm, 9am-5pm and 10am-6pm. Lunches are taken as teams, so if you want to lunch with a friend at the beach or in town you can!
Health-on-Line has always strived to create a culture of responsibility and encourage the principle that we all work as one team. You will be expected to go the extra mile and embrace this culture.
Health-on-Line began in 2000 with just 8 people. Fast forward to 2018 and we have a diverse workforce of over 500 people across two sites – Bournemouth and Bristol! Our culture is what makes us unique and we’re really proud of the family feel we have in the office. Across the whole business we recruit people not only because they have a remarkable skillset, but because they share our core company values: integrity, passion, customer focus, team spirit and innovation. In addition, we are owned by AXA PPP and have been working alongside them since 2005.