Are you looking for a highly rewarding role where you can make a difference to many areas of the business? We may have the perfect opportunity for you!
You will be providing quality assurance across the sales, claims and customer service departments. The role will involve completing quality assurance of both calls and emails of our customer facing staff, and identifying and reporting any unethical, illegal or improper conduct. It’s important you can provide concise and accurate reporting as you’ll have to update our system, LIMA, as you complete your work. Clear communication is also key as you will need to liaise with people from other areas of the business regarding any compliance or quality assurance issues.
An exciting part of the role will involve providing mentoring support to new starters as well as providing constructive support and feedback to others.
Our QA team work 35 hours per week Monday to Friday 9am to 5pm.
We support all our new starters through our initial 1-2 week training programme with our enthusiastic training team. It’s delivered within a fun and interactive classroom environment where you’ll meet your new colleagues. Once you’ve completed this training you’ll move to your team where you’ll be supported by our Seniors, and managers Jade and Rosie. You’ll have weekly team huddles and regular communications too.
If career progression is important to you then you’ve come to the right place – both our Seniors started as QA Assessors and have since been promoted. Our department manager John began as a QA Assessor and progressed to Senior level after just 6 months. He was then promoted to Team Manager and now looks after the whole department, which is he is incredibly proud of.
We like to look after our staff! The starting salary for this position is between £17,000 – £19,000 per year, depending on experience. You’ll get 20 days’ holiday plus bank holidays. You’ll also get an extra day off for your birthday, if you move into a house you have purchased or if you get married. The team enjoy quarterly events such as meals out, BBQs on the beach and picnics in the park, and each month you can win prizes from the reward cupboard including an Echo Dot, Fire TV stick or gift cards! We also have a range of spot prizes given out as a thank you and acknowledgement of achievements.
We offer a pension scheme, an employee assistant programme and an opportunity to purchase AXA shares at a discounted rate. We have a generous refer-a-friend scheme where you can earn up to £1,000, and a team budget throughout the year for entertainment. Once you’ve passed probation you’ll be entitled to private medical insurance, cycle to work scheme and childcare vouchers plus many more.
Health-on-Line began in 2000 with just 8 people. Fast forward to 2019 and we have a diverse workforce of just over 500 people across two sites – Bournemouth and Bristol. Our culture is what makes us unique and we’re really proud of the family feel we have in the office. Across the business we recruit people not only because they have a brilliant skillset, but because they share our core company values: integrity, passion, customer focus, team spirit and innovation. In addition, we are owned by AXA PPP and have been working alongside them since 2005.
All you need to do is “apply now” and one of our recruitment team will give you a call.
You’ll have a telephone interview with one of our recruitment co-coordinators and then you may be invited to a face-to-face interview.
If you have any questions at all please call the recruitment team on 01202 544270 or email firstname.lastname@example.org.