QA Assessor | Health-on-Line Careers

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QA Assessor

Salary: £17,000-£19,000
Location: Bournemouth

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QA Assessor description

Are you looking for a highly rewarding role where you can make a difference to many areas of the business? We may have the perfect opportunity for you!

What will I be doing?

You will be providing quality assurance across the sales, claims and customer service departments. The role will involve completing quality assurance of both calls and emails of our customer facing staff, and identifying and reporting any unethical, illegal or improper conduct. It’s important you can provide clear, accurate and concise reporting as you’ll have to update our system, LIMA, as you complete your work. Clear communication is also key as you will need to liaise with people from other areas of the business regarding any compliance or quality assurance issues.

An exciting part of the role will involve providing mentoring support to new starters as well as providing constructive support and feedback to others.

Our QA team work 35 hours per week Monday to Friday 9am to 5pm.

Essential criteria:

  • Confident in making decisions
  • Good attention to detail
  • Computer literate with excellent keyboard skills
  • Ability to multi-task in an organised manner
  • Self-motivated with a willingness to learn
  • Strong and positive work ethic and attitude
  • Clear verbal and written communication skills
  • Excellent time management skills
  • Ability to learn and retain complex medical information
  • Soft skills, particularly the ability to empathise
  • Passionate about putting the customer first
  • Strong eye for detail and quality, getting things right
  • Ability to think outside of the box

Desirable criteria:

  • Basic knowledge of medical terminology and underwriting processes desirable
  • Previous experience working to targets both individually and within a team

How will we help you be the best you can be?

We support all our new starters through our initial 1-2 week training programme with our enthusiastic training team. It’s delivered within a fun and interactive classroom environment where you’ll meet your new colleagues. Once you’ve completed this training you’ll move to your team where you’ll be supported by our Seniors, and managers Jade and Rosie. You’ll have weekly team huddles and regular communications too.

If career progression is important to you then you’ve come to the right place – Jon, the Department Manager, began as a QA Assessor and progressed to Senior level after just 6 months. He was then promoted to Team Manager and now looks after the whole department, which is he is incredibly proud of.

What benefits will you receive?

We like to look after our staff! The starting salary for this position is between £17,000 – £19,000 per year, depending on experience. You’ll get 20 days’ holiday plus bank holidays. You’ll also get an extra day off for your birthday, if you move into a house you have purchased or if you get married. The team enjoy quarterly events such as meals out, BBQs on the beach and picnics in the park, and each month you can win prizes from the reward cupboard including an Echo Dot, Fire TV stick or gift cards! We also have a range of spot prizes given out as a thank you and acknowledgment of achievements.

We offer a pension scheme, an employee assistant programme and an opportunity to purchase AXA shares at a discounted rate. We have a generous refer-a-friend scheme where you can earn up to £1,000, and a team budget throughout the year for entertainment. Once you’ve passed probation you’ll be entitled to private medical insurance, cycle to work scheme and childcare vouchers plus many more.

The health and wellbeing of our employees is important to us, recently we have introduced yoga classes and mental health awareness training, and more are on the way!

Who are Health-on-Line?

Health-on-Line began in 2000 with just 8 people. Fast forward to 2019 and we have a diverse workforce of over 500 employees. Our culture is what makes us unique and we’re really proud of the family feel we have in the office. Customer centricity is our key focus, we want to ensure we offer our customers the best customer experience. Therefore are looking to employ people that share our same values and will go the extra mile to put the customer at the forefront of everything they do.

We have the backing of AXA PPP who acquired us in 2012. We have been working with them since 2005 and they have helped Health-on-Line grow to where we are today. The AXA Group is the number one global insurance brand and a worldwide leader in financial services. AXA are the leading the way to better health and are one of the UK’s largest and most experienced private medical insurance providers. They have been helping people access the medical care they need for over 70 years now with presence in over 60 countries. With 165,000 employees serving the needs of 107 million customers, AXA has many opportunities to develop the careers and goals of its employees.

What next?

All you need to do is “apply now”.

If you have any questions please call us on 01202 544270 or email 

recruitment@health-on-line.co.uk and we’ll be more than happy to help!

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