We will give you your own Personal Account Manager – so you will speak with the same agent, from the moment you get in touch.
Our medical insurance products can be tailored to meet your individual cover requirements and budget.
You are the most important person when it comes to medical insurance, so we put you in control. Our independent customer satisfaction rating shows that we mean what we say and our customers agree (Take a look at the Feefo reviews below).
As a member, you will have access to Health-at-Hand, our free dedicated helpline, run by qualified nurses, pharmacists, midwives and counsellors, 24 hours a day, 7 days a week.
Live Feefo Feed
“Alex understood my concerns with issues I already had with the service I received at a general hospital. He was extremely patient with me and explain all the company had to offer me. I ended up with not only myself covered but also my two daughters. Excellent job Alex.”
“Clear and concise information giving me confidence in the product on offer. Questions answered well and not pushy. Easy to set up scheme with very little effort from me.”
“First rate service, I would recommend to friends”
“The service over the phone was excellent all questions answered in a simple and straight forward language My experience was excellent i have already recommended to family and friends My contact over the phone Mr John Perkins was very patent and understanding which helped”
“Very helpful and professional”
“Excellent cover with great support from the team to choose best options for my family.”
^ Lines open 09:00 – 20:00 Monday to Friday. Telephone calls may be recorded and/or monitored for quality assurance, training and as a record of our conversation.
Terms and conditions
£100 M&S Gift Card T&C’s: One £100 M&S Gift Card is available for new customers who purchase an individual AXA PPP healthcare Personal Health plan or an individual Health-on-Line Health For You policy (not including child only policies) between 14/01/2019 and 28/02/2019 directly through Health-on-Line. Offer only available to new customers who received the Health-on-Line £100 M&S Gift Card offer promotional email. Not applicable to policies bought through a broker.
One gift card per household. This offer is non-transferable and cannot be substituted for a cash alternative. Please note that if you cancel your Personal Health or Health-on-Line policy you will no longer be able to redeem this offer. This offer may be withdrawn at any time or substituted for an equivalent promotion. If you fail to comply with these terms and conditions, you will not be entitled to receive the offer. The main policy holder will receive an email explaining how to redeem the offer within 28 days of their 2nd monthly payment or of their annual payment. Your gift card must be redeemed by 31/08/2019.