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Health-at-Hand with Health-on-Line

Accessing out of hours medical information can be difficult at the best of times, which is why according to a recent study commissioned by Health-on-Line, over  50% of us have ended up resorting to self-diagnosing via Google*. However, although sometimes it can be useful for getting advice on minor problems, it can be hard to know which online information to completely trust.

We spoke to Lorna, a customer at Health-on-Line, to find out her experience of using Health-at-Hand, our 24 hour dedicated medical helpline.

“Recently, one evening, I found myself looking for reassurance over a fairly minor re-occurring problem. The local pharmacy, chemists and Doctors surgery all were closed until the morning. Impatiently, I debated contacting the NHS on the 111 helpline number – but hesitated as this was not an emergency.

So, remembering my health insurance policy, I decided to dial the number for Health-at-Hand. Feeling slightly sceptical and assuming I would be speaking to someone with first aid training in a call centre, I was pleasantly surprised when I was able to speak to a Pharmacist and a Nurse who advised me of treatments available and also what I could do at home before I ran to the chemist in the morning.

I was astounded by the helpfulness of the staff I spoke to and immediately felt the value of my PMI. The Health-at-Hand number is now stored in my phone for future reference, as having access to trained professionals 24-7 is in my eyes,  an invaluable tool”.

Health-at-Hand provides access to medical professionals such as nurses, midwives, counsellors and pharmacists who are all experts in their field. They don’t diagnose or prescribe medication but they are a support line, providing the latest information about medicines or illnesses, as well as providing reassurance and guidance. The line is open 24 hours a day, every day, so there’s always someone you can talk to.

If you currently have a Health-on-Line policy and would like to contact Health-at-Hand, the number to dial is 0800 003 004. Please have your membership number to hand when you call.

*Taken from survey conducted by YouGov, 2014

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Customer reviews

“My Personal Account Manager was so helpful and polite, answered all our questions and gave us time to make up our minds without pressure, which is important. He always called at the time he said he would, which for me was very professional. He was a pleasure to deal with.”

Health-on-Line Customer, Coventry

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