A study carried out at The Queensland University of Technology in 2015 that found that self-diagnosing via the internet was only useful 30% of the time. Meaning that the majority of the time when we self-diagnose, we are dealing with inaccurate or irrelevant information. Yet, a recent study carried out by venture fund Rock Health found that over 50% of us have self-diagnosed in this exact way.
This is often due to the desire for instant answers readily available in the digital age as well as the lengthy waiting times often associated with getting an appointment.
That’s where Health-at-Hand comes in. Health-at-Hand provides straightforward access to medical professionals at just the end of a phone line. They don’t diagnose or prescribe medication, but they do provide medical information and support, the latest information about medicines and illnesses, as well as reassurance and guidance. The line is open 24 hours a day, every day, so there’s always someone you can talk to. What’s more, Health at Hand is offered to all policy holders and will therefore be included in your policy.
So if you lead a busy lifestyle, you don’t need to leave your diagnosis to Google, but instead can get instant access to a qualified medical professional. No waiting lists, no trips to a GP surgery, just instant help, any day, any time!
If you currently have a Health-on-Line policy and would like to contact Health-at-Hand, the number to dial is 0800 003 004. Please make sure have your membership number to hand when you call.