A study carried out at The Queensland University of Technology in 2015 that found that self-diagnosing via the internet was only useful 30% of the time. Meaning that the majority of the time when we self-diagnose, we are dealing with inaccurate or irrelevant information. Yet, a recent study carried out by venture fund Rock Health found that over 50% of us have self-diagnosed in this exact way.
This is often due to the desire for instant answers readily available in the digital age as well as the lengthy waiting times often associated with getting an appointment.
That’s where Health-at-Hand comes in. Health-at-Hand provides straightforward access to medical professionals at just the end of a phone line. They don’t diagnose or prescribe medication, but they do provide medical information and support, the latest information about medicines and illnesses, as well as reassurance and guidance. The line is open 24 hours a day, every day, so there’s always someone you can talk to. What’s more, Health at Hand is offered to all policy holders and will therefore be included in your policy.
So if you lead a busy lifestyle, you don’t need to leave your diagnosis to Google, but instead can get instant access to a qualified medical professional. No waiting lists, no trips to a GP surgery, just instant help, any day, any time!
If you currently have a Health-on-Line policy and would like to contact Health-at-Hand, the number to dial is 0800 003 004. Please make sure have your membership number to hand when you call.
After Health-on-line authorised the consultation, what was actually discovered after an angiogram, was one of Kris’ main arteries was blocked by more than 90%. He explains that “the symptoms I was showing indicated an unstable angina, which would have ultimately ended up in a heart attack.
“My consultant then added that due to the location of the blockage (the LAD artery) this is more often than not fatal."
Kris very much feels that the only reason he is here today is because of the ability to have and use private medical insurance when he needed it most. “This all happened around the Christmas period and my cardiologist added that if I hadn't had any treatment I wouldn't have seen Easter, and that was a real shock to the system."
Kris is hugely grateful for having PMI and feels it “really is worth its weight in gold.” After having such an important procedure he was thankful for the comfort of his own room and bathroom which gave “the privacy I really wanted at that time”.
Since the procedure Kris says the difference he now feels is “tremendous.” “I feel I have the energy I had 15 years ago!”
If you already have private medical insurance and need to make a claim or need any help then please call our team on 0345 600 1292 (Monday to Friday, 8am until 6pm) or email us on firstname.lastname@example.org.
Or if you’re thinking about taking out a policy with us and want to know how much it would cost then get a quote online in a few easy steps.
Last updated: March 2020