See a GP online with Doctor at Hand | Private Health | Health-on-Line

Online GP service with AXA Doctor at Hand

Our Private GP Option covers you for all this and more, if you choose to add this to your policy.

Get seen by a GP, sometimes within hours

At Health-on-Line our priority is to be here for you. That’s why we’re giving you unlimited access to 24/7 phone and video appointments. Through our online GP service AXA Doctor at Hand, powered by Doctor Care Anywhere.

Simply log in and book an appointment that suits you – whether you’re at home, work or abroad.

What's included?

20 minutes per virtual appointment, with no extra charge if you go over, unlike other providers

If a prescription could help, you won’t even have to visit a pharmacy. Prescriptions can be delivered straight to your home or a local pharmacy if it’s easier*

Appointments are available 24/7, 365 days a year**, sometimes within hours, so you’ll always be able to fit them in

Choose your GP by name, gender and experience

Booking an appointment

You need to register first (see below to find out how to get started) and once you are set up booking an appointment is easy. Just use the Doctor Care Anywhere mobile app or go to the Doctor Care Anywhere website.

The Doctor Care Anywhere app guides you through booking an appointment and you can also use it to view records or previous appointments, check upcoming appointments and update your details. To get the app, search for "AXA Doctor at Hand" in the Apple or Google Play app store.

Doctor Care Anywhere will only use your information to set up your AXA Doctor at Hand membership and to confirm your identity when you contact them. All your personal data will be secure and will not appear in any emails or web pages, or be used for any other purpose.

How do I get access?

We are extending our AXA Doctor at Hand service to all existing Health-On-Line customers you can find our handy leaflet here.

Get a quote now, if you’re interested in taking out a new private medical insurance product.

Frequently asked questions

*Available in most circumstances. Out-patient prescriptions and deliveries may not be covered by the scheme and may cost more than the NHS. Medicine may not be available worldwide. Prescriptions are restricted in the USA and sanctioned countries.

** If you purchase a “Worldwide” appointment. “UK” appointments are only available 8am-10pm (GMT). Both are covered by this module.


Doctor Care Anywhere Terms & Conditions >

Doctor Care Anywhere Privacy Policy >

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