See a GP online with Doctor@Hand | Health-on-Line

Online GP service with Doctor@Hand

Our Private GP Option covers you for all this and more, if you choose to add this to your policy.

Get seen by a GP, sometimes within hours

Booking an appointment with your GP can take longer than it needs to. That’s why we’ve partnered with Doctor Care Anywhere, so you can see a doctor without the wait.

With our Doctor@Hand service, you can see a doctor online from your device, 24 hours a day. Simply log in and book an appointment that suits you – whether you're at home, work or abroad.

What's included?

20 minutes per virtual appointment, with no extra charge if you go over, unlike other providers

Prescribed medication* can be delivered to you in four hours within London, 24 hours in the rest of the UK, and 48 hours globally

Appointments are available 24/7, 365 days a year**, sometimes within hours, so you’ll always be able to fit them in

Choose your GP by name, gender and experience

Speak to a Doctor of your choice

With Doctor@Hand you can rest assured knowing that the GP you will speak to has a minimum of 6 years training in the profession. You can choose the Doctor of your choice, male or female, and after your appointment has finished, you can replay your consultation whenever you like, which is securely stored online in your patient record. Your Doctor@Hand GP can prescribe medication* and if needed, even refer you to a specialist.

Booking an appointment

Booking an appointment is easy. Just use the Doctor Care Anywhere mobile app or go to the Doctor Care Anywhere website

The Doctor Care Anywhere app guides you through booking an appointment and you can also use it to view records or previous appointments, check upcoming appointments and update your details. To get the app, search for Doctor Care Anywhere in the Apple or Google Play app store.

Doctor Care Anywhere will only use your information to set up your Doctor@Hand membership and to confirm your identity when you contact them. All your personal data will be secure and will not appear in any emails or web pages, or be used for any other purpose.

How do I get access?

Doctor@Hand is available for all Health for You customers, with Private GP Option added to their policy. Get a quote now, if you’re a new customer. Or contact our customer service team, if you’re an existing customer.

Frequently asked questions

* Please note, you will need to pay for your prescriptions, any prescribed drugs or dressings as these are not covered under your Doctor@Hand membership.

** If you purchase a “Worldwide” appointment. “UK” appointments are only available 8am-10pm (GMT). Both are covered by this module.

 

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