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Introducing Doctor@Hand

Your Online GP Service

At Health-on-Line we realise that sometimes making an appointment with your GP can be surprisingly difficult. That’s why we’ve partnered with Doctor Care Anywhere, to provide you with an online GP service, entitled Doctor@Hand, designed for the way we live and work today.

With our Private GP Option available with a Health For You policy, booking a GP appointment has never been easier, just go online from your device 24 hours a day and select a time that suits you best - whether that's while you're at home, work or abroad. 


Get a 20 minute appointment with a GP by video or phone, wherever you are. Appointments are available 24/7, 365 days a year - so you can always find a time that suits you.

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Have a private prescription* delivered to you door from as little as 4 hours depending on your location in the UK, instantly to a local pharmacy and up to 48 hours worldwide.

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Secure online video appointments on your computer, smartphone, tablet or if you'd prefer by telephone.

Speak to a Doctor of your choice

With Doctor@Hand you can rest assured knowing that the GP you will speak to has a minimum of 6 years training in the profession. You can choose the Doctor of your choice, male or female, and after your appointment has finished, you can replay your consultation whenever you like, which is securely stored online in your patient record. Your Doctor@Hand GP can prescribe medication* and if needed, even refer you to a specialist.

Booking an appointment

Booking an appointment is easy. Just use the Doctor Care Anywhere mobile app or go to the Doctor Care Anywhere website

The Doctor Care Anywhere app guides you through booking an appointment and you can also use it to view records or previous appointments, check upcoming appointments and update your details. To get the app, search for Doctor Care Anywhere in the Apple or Google Play app store.



Q. How do I register with Doctor@Hand?

A. Upon purchasing a Health For You policy with the Private GP Option, simply register your details at and you can book a consultation straight away.

Q. Is there a limit to how many consultations I can have?

A. With the Private GP Option you get 5 online consultations per person per policy year.

Q. Will my Private GP consultations affect my no claims discount?

A. No, it will not affect your no claims discount.

Q.  How do I claim my Online GP consultations back?

A. You will need to pay for your consultations up front and send us your Doctor Care Anywhere receipts by uploading them to Customer On-line. Once received, our Claims team will be able to reimburse you providing you are within your annual limit.

*Please note, you may need to pay for your prescriptions, any prescribed drugs or dressings are not covered under your Doctor@Hand membership.

Doctor Care Anywhere will only use your information to set up your Doctor@Hand membership and to confirm your identity when you contact them.. All your personal data will be secure and will not appear in any emails or web pages, or be used for any other purpose.

Doctor Care Anywhere Terms & Conditions

Doctor Care Anywhere Privacy Policy


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