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Privacy Policy

1. About our privacy policy

This website is operated by Health-on-Line. We're committed to protecting the privacy of all visitors to our website. We've created this privacy policy to let you know what data we collect about you, how we store it and how we use it.

By visiting this website, you're accepting the practices that we've described in this privacy policy. If you have any dispute about privacy, we'll refer to this privacy policy and the terms and conditions of use. Health-on-Line Company (UK) Ltd is authorised and regulated by the Financial Conduct Authority and our registered number is 202947.

Health-on-Line Company UK Limited. Registered in England No. 3655704.
Registered Office: 5 Old Broad Street, London EC2N 1AD.

2. The information we collect

2.1 Cookies
This site uses 'cookies' to gather information about your visit to this website. We use this electronically stored information to monitor and analyse how people use the website. You can control how websites use cookies by changing the internet settings on your computer.

2.2 Data Protection Act
To provide you with a quotation, Health-on-Line will hold and use information about you and any family members covered by the quote.
Health-on-Line and AXA PPP healthcare will send your data, some of which may be sensitive, in confidence for processing by other companies and intermediaries. These companies and intermediaries may be located outside the European Economic Area (EEA), including countries where the laws protecting personal information may not be as strong as in the EEA. Health-on-Line and AXA PPP healthcare take steps to ensure that any sub-contractors give at least the same protection as Health-on-Line and AXA PPP healthcare do.

We are required by law, in certain circumstances, to disclose information to law enforcement agencies about suspicions of fraudulent claims and other crime. We will disclose information to third parties including other insurers for the purposes of prevention or investigation of crime including reasonable suspicion about fraud. This may involve adding non-medical information to a database that will be accessible by other insurers and law enforcement agencies.

2.3 Marketing
Contact information may be used to send you (by post, phone, e-mail or mobile message) information on other products and services provided by Health-on-Line and other AXA group companies.

If you do not wish to receive promotional or marketing information from Health-on-Line or other AXA group companies you can contact us by sending an e-mail to or by writing to:
Customer Services Manager Health-on-Line 80 Holdenhurst Road Bournemouth BH8 8AQ

3. Keeping your information secure

We use up-to-date technology to protect the information we hold or control against loss, misuse or alteration.
Please note that the internet and emails are not 100% secure, and bear this in mind before emailing personal and confidential information to us. If you decide to email information to us, please note you're doing so at your own risk.

4. External links to other websites

We do not accept responsibility for the content or privacy practices of any website that our website links to using a hypertext link. We provide these links 'as is': we do not provide or imply any warranty for the information that they provide.

5. Blog

The reviews and information within the Health-on-Line blog do not necessarily reflect the views and opinions of Health-on-Line or any of its brands. Neither should any suggestions or advice contained on this website be relied upon in place of professional advice. You are responsible for checking the accuracy of relevant facts and opinions given on this website before entering into any commitment based upon them.

Any questions?

If you have any questions about our privacy policy, or anything else to do with your health insurance, please get in touch:

Call us on 01202 544 444, open 8am to 6pm, Monday to Friday
Email us on


Quote helpline 01202 544255