We're bringing all our health brands together under one name - AXA Health. While we're letting you know now, we'll be working hard over the coming months to make this transition - it won't happen all at once.
Our email addresses will change to AXA Health and we'll answer the phone as AXA Health too. But you'll still see the Health-on-Line and AXA PPP Healthcare brands on our product materials and in other interactions whilst we work through the changes.
In the meantime, we want to be clear about what services we provide to you, under each brand, while we make the transition.
Please view "information about AXA Health" for more detail.
At Health-on-Line we know that it is important for you to hear what other people have to say about the service we provide. That’s why we work with Feefo, an independent review site, who email all our customers to ask how our service performed.
We are delighted with the results. You can check them out by clicking on the read reviews button below.
We believe in the value of feedback – both good and bad – therefore if you have any other comments that you would like to pass onto us please email these to customer.relations@axahealth.co.uk
“The consultant handling my case was exceptionally helpful to ensure the product fitted perfectly to both my and my wife's needs, a very helpful and personal service. The process was handled very efficiently with plenty of time provided to review options. We are very happy with the level of cover agreed.”
“Good service and very patient.”
“Clear, concise, friendly, helpful, explained everything in the detail that I required in order to understand what I was buying so that I was confident it was the right product. Not once was there the hard sell and time was given to reflect on everything.”
“Easy to initiate application online followed-up by a friendly, professional guidance consultant who went through the application. He was not trying to upsell which was appreciated.”
“Very efficient, very knowledgeable. Had phone call and then the rest of the questions via email. Gary Dibben was my correspondence and he was great. Very quick at replying to emails and phoned me when he needed to.”
“Arjan was a great customer service advisor, offering the best policy and price. Very helpful.”
© 2022 | Health on Line
AXA Health is a trading name of Health-on-Line Company UK Limited. Health-on-Line Company UK Limited is a wholly owned subsidiary of AXA PPP healthcare Group Limited and part of the global AXA Group. Registered in England and Wales No. 3655704.
Health-on-line policies are underwritten by AXA PPP healthcare Limited. Registered in England and Wales No. 3148119.
Both companies are registered at 20 Gracechurch Street, London EC3V 0BG. Health-on-Line Company UK Limited is authorised and regulated by the Financial Conduct Authority. Firm Ref No 308776. AXA PPP healthcare Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Ref No 202947.
Write to us at: AXA Health, 80 Holdenhurst Road, Bournemouth, Dorset, BH8 8AQ. We may record and/or monitor calls for quality assurance, training and as a record of our conversation. For information about AXA Health, visit axahealth.co.uk/aboutaxahealth