Customer Reviews | Private medical insurance | Health-on-Line UK

What Do Our Customers Say About Us?

At Health-on-Line we know that it is important for you to hear what other people have to say about the service we provide. That’s why we work with Feefo, an independent review site, who email all our customers to ask how our service performed.

We are delighted with the results. You can check them out by clicking on the read reviews button below.

We believe in the value of feedback – both good and bad – therefore if you have any other comments that you would like to pass onto us please email these to customer.relations@axahealth.co.uk

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Read customer reviews

Very efficient yet personal service.

“The consultant handling my case was exceptionally helpful to ensure the product fitted perfectly to both my and my wife's needs, a very helpful and personal service. The process was handled very efficiently with plenty of time provided to review options. We are very happy with the level of cover agreed.”

Excellent service

“Good service and very patient.”

Health insurance, nice and easy

“Clear, concise, friendly, helpful, explained everything in the detail that I required in order to understand what I was buying so that I was confident it was the right product. Not once was there the hard sell and time was given to reflect on everything.”

Easy, quick and personalised service

“Easy to initiate application online followed-up by a friendly, professional guidance consultant who went through the application. He was not trying to upsell which was appreciated.”

Easy and efficient

“Very efficient, very knowledgeable. Had phone call and then the rest of the questions via email. Gary Dibben was my correspondence and he was great. Very quick at replying to emails and phoned me when he needed to.”

Great customer service - Great cover!

“Arjan was a great customer service advisor, offering the best policy and price. Very helpful.”

Read customer reviews

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© 2022 | Health on Line

AXA Health is a trading name of Health-on-Line Company UK Limited. Health-on-Line Company UK Limited is a wholly owned subsidiary of AXA PPP healthcare Group Limited and part of the global AXA Group. Registered in England and Wales No. 3655704.

Health-on-line policies are underwritten by AXA PPP healthcare Limited. Registered in England and Wales No. 3148119.

Both companies are registered at 20 Gracechurch Street, London EC3V 0BG. Health-on-Line Company UK Limited is authorised and regulated by the Financial Conduct Authority. Firm Ref No 308776. AXA PPP healthcare Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Ref No 202947.

Write to us at: AXA Health, 80 Holdenhurst Road, Bournemouth, Dorset, BH8 8AQ. We may record and/or monitor calls for quality assurance, training and as a record of our conversation. For information about AXA Health, visit axahealth.co.uk/aboutaxahealth