Customer Reviews | Private medical insurance | Health-on-Line UK

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Quote Helpline 01202 544255

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What Do Our Customers Say About Us?

At Health-on-Line we know that it is important for you to hear what other people have to say about the service we provide. That’s why we work with Feefo, an independent review site, who email all our customers to ask how our service performed.

We are delighted with the results. You can check them out by clicking on the read reviews button below.

We believe in the value of feedback – both good and bad – therefore if you have any other comments that you would like to pass onto us please email these to customer.relations@axahealth.co.uk

Live Feefo Feed

Live Feefo Feed

Feefo
  • Very efficient yet personal service.

    “The consultant handling my case was exceptionally helpful to ensure the product fitted perfectly to both my and my wife's needs, a very helpful and personal service. The process was handled very efficiently with plenty of time provided to review options. We are very happy with the level of cover agreed.”

  • Excellent service

    “Good service and very patient.”

  • Health insurance, nice and easy

    “Clear, concise, friendly, helpful, explained everything in the detail that I required in order to understand what I was buying so that I was confident it was the right product. Not once was there the hard sell and time was given to reflect on everything.”

  • Easy, quick and personalised service

    “Easy to initiate application online followed-up by a friendly, professional guidance consultant who went through the application. He was not trying to upsell which was appreciated.”

  • Easy and efficient

    “Very efficient, very knowledgeable. Had phone call and then the rest of the questions via email. Gary Dibben was my correspondence and he was great. Very quick at replying to emails and phoned me when he needed to.”

  • Great customer service - Great cover!

    “Arjan was a great customer service advisor, offering the best policy and price. Very helpful.”