If you're looking to get a quote over the phone or discuss your quote, our sales team will be happy to help.
If you’re unhappy with anything to do with our service or your Health-on-Line policy, please let us know on 01202 544 444, quoting your name, address and membership number. Alternatively you can email us at firstname.lastname@example.org and we’ll do everything we can to help.
If your complaint specifically relates to the process of purchasing a policy via our website, you may either contact our customer relations team or submit your complaint via the EU Online Dispute Resolution, which has a translation facility.
For more information on how we handle complaints, please download our Complaints Promise to You.
If you need treatment that you think your health insurance covers, claiming is simple. Our advisors are specially trained to help you through the whole process.