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General enquiries

If you are an existing customer and need help with anything to do with your health insurance.

Call us on: 01202 544444

We have an experienced, helpful team on hand to help you with your question. We’re open 8am to 6pm, Monday to Friday.

Email us: information@health-on-line.co.uk

Write to us:

Health-on-Line

80 Holdenhurst Road
Bournemouth
Dorset
BH8 8AQ
United Kingdom

Claims

If you need treatment that you think your health insurance covers, claiming is simple. Our advisors are specially trained to help you through the whole process.

If you have a Priority Health policy:

Call us on: 0345 600 7696

We're open 8am to 6pm, Monday to Friday

If you have a Health For You policy:

Call us on: 0345 600 1292

We're open 8am to 6pm, Monday to Friday

 

If you have a Health Select plan:

Call us on: 0800 206 1794

We're open Monday to Friday 8am to 8pm and Saturday 9am to 5pm 

If you have a Personal Health policy:

Call us on: 0800 027 1384

We're open Monday to Friday 8am to 8pm and Saturday 9am to 5pm

 

If you have a Personal Choice, or Company Choice policy:

Call us on: 0800 206 1794

We’re open Monday to Friday 8am to 8pm and Saturday 9am to 5pm.

If you have a problem or want to complain

If you’re unhappy with anything to do with our service or your Health-on-Line policy, please let us know on 01202 544 444, quoting your name, address and membership number. Alternatively you can email us at customer.relations@health-on-line.co.uk and we’ll do everything we can to help.

If your complaint specifically relates to the process of purchasing a policy via our website, you may either contact our customer relations team or submit your complaint via the EU Online Dispute Resolution, which has a translation facility.

For more information on how we handle complaints, please download our Complaints Promise to You.