Contact us
We have an experienced, helpful team on hand to help you with your question. We're open 8am to 6pm, Monday to Friday.
Quote Helpline 01202 544255
We're bringing all our health brands together under one name - AXA Health. While we're letting you know now, we'll be working hard over the coming months to make this transition - it won't happen all at once.
Our email addresses will change to AXA Health and we'll answer the phone as AXA Health too. But you'll still see the Health-on-Line and AXA PPP Healthcare brands on our product materials and in other interactions whilst we work through the changes.
In the meantime, we want to be clear about what services we provide to you, under each brand, while we make the transition.
Please view "information about AXA Health" for more detail.
We have an experienced, helpful team on hand to help you with your question. We're open 8am to 6pm, Monday to Friday.
If you are an existing customer and need help with anything to do with your health insurance.
Call us on: 01202 544444
Email us: information@axahealth.co.uk
Open 8am to 6pm Monday to Friday
Write to us:
AXA Health
80 Holdenhurst Road
Bournemouth
Dorset
BH8 8AQ
United Kingdom
If you're looking to get a quote over the phone or discuss your quote, our sales team will be happy to help.
Call us on: 01202 544255
Email us: information@axahealth.co.uk
Open 9am to 7pm Monday to Friday
We hope you never need to raise concerns about our service or any aspect of your membership with us however we value your feedback and we’ll do our best to resolve things for you.
No matter how you decide to communicate your concerns, we’ll listen.
Call us: Tel: 01202 544 444
Write to us:
Customer Relations
AXA Health
80 Holdenhurst Road
Bournemouth
Dorset
BH8 8AQ
United Kingdom
Contact us by email: customer.relations@axahealth.co.uk
Submit via Customer Online:
Log in to your dedicated Customer Online account and send us the details of your complaint under the ‘Complaint’ query type in the Inbox.
Log in / Register for Customer Online
To help us resolve your complaint, we’ll need the following information:
Timescales
Once you have submitted the details of your dissatisfaction, we’ll respond to your complaint as quickly as we can. If we can’t get back to you straight away with a resolution, we’ll ensure we contact you within five working days to acknowledge your complaint and explain the next steps.
We always aim to resolve things within eight weeks from when you first told us about your concerns. If it looks like it will take us longer than this, we will let you know the reasons for the delay and regularly keep you up to date with our progress.
If we can’t respond fully to your complaint within eight weeks, or you’re unhappy with our final response, you can refer your complaint to the Financial Ombudsman Service. We will provide you with all their contact details and more information about the service when we send you our final response or at the end of eight weeks.
Please note: If you have a complaint about the way your plan was sold to you and you bought your plan through an Intermediary/broker, please contact them in the first instance.
Financial Ombudsman Service
Members may be entitled to refer their complaint to the Financial Ombudsman Service. The ombudsman service can liaise with us directly regarding a complaint and if we can’t fully respond to a complaint within eight weeks or if a member is unhappy with our final response, they may be able to ask the Financial Ombudsman Service for an independent review. For more information please visit their website.
If you need treatment that you think your health insurance covers, claiming is simple. Our advisors are specially trained to help you through the whole process.
© 2023 | Health on Line
AXA Health is a trading name of Health-on-Line Company UK Limited. Health-on-Line Company UK Limited is a wholly owned subsidiary of AXA PPP healthcare Group Limited and part of the global AXA Group. Registered in England and Wales No. 3655704.
Health-on-line policies are underwritten by AXA PPP healthcare Limited. Registered in England and Wales No. 3148119.
Both companies are registered at 20 Gracechurch Street, London EC3V 0BG. Health-on-Line Company UK Limited is authorised and regulated by the Financial Conduct Authority. Firm Ref No 308776. AXA PPP healthcare Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Ref No 202947.
Write to us at: AXA Health, 80 Holdenhurst Road, Bournemouth, Dorset, BH8 8AQ. We may record and/or monitor calls for quality assurance, training and as a record of our conversation. For information about AXA Health, visit axahealth.co.uk/aboutaxahealth