We're bringing all our health brands together under one name - AXA Health. While we're letting you know now, we'll be working hard over the coming months to make this transition - it won't happen all at once.
Our email addresses will change to AXA Health and we'll answer the phone as AXA Health too. But you'll still see the Health-on-Line and AXA PPP Healthcare brands on our product materials and in other interactions whilst we work through the changes.
In the meantime, we want to be clear about what services we provide to you, under each brand, while we make the transition.
Health For You, Personal Health and inSpire are health insurance packages for you and your family. All of our policies are tailored to give you peace of mind, by ensuring that you have the right protection in place.
You’re able to personalise your policy with a range of cover options, all of which can be chosen to suit your budget while retaining the best standard of care.
Misunderstanding what is and isn't covered by private health insurance cover is more common than you might think! The last thing anyone wants is to make a claim, only to find out that you won't be covered. While this sometimes can't be avoided, we like to be as upfront as possible about the extent of your policy.
Our policies cover you for treatment of new medical conditions that you get after you join. It doesn't generally cover you for treatment of medical conditions that existed or that you had symptoms of before joining. Other treatment excluded is normal healthy pregnancy, conditions arising from professional sport, and any experimental procedures.
Manage Your Policy Online
Many of our customers choose to manage their policy through our online portal, Customer Online and with easy access to all key documents and a secure messaging service, it’s easy to see why.
We’ve partnered with national gym network, PureGym, whose facilities are specifically designed for the modern lifestyle. They are open 365 days a year, 24/7 to help you access fitness at a time that suits you. When you take out a health insurance policy with us, you’ll also be entitled to up to 50% off of a membership.
If you are a member of Health-on-Line and want to recommend us to one of your friends we'll also reward you, and your friend, with a £100 M&S Gift Card, each. All you have to do is speak to your Personal Account Manager, provide them with the contact details of your friend or friends and we'll take care of the rest.
AXA Health is a trading name of Health-on-Line Company UK Limited. Health-on-Line Company UK Limited is a wholly owned subsidiary of AXA PPP healthcare Group Limited and part of the global AXA Group. Registered in England and Wales No. 3655704.
Health-on-line policies are underwritten by AXA PPP healthcare Limited. Registered in England and Wales No. 3148119.
Both companies are registered at 20 Gracechurch Street, London EC3V 0BG. Health-on-Line Company UK Limited is authorised and regulated by the Financial Conduct Authority. Firm Ref No 308776. AXA PPP healthcare Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Ref No 202947.
Write to us at: AXA Health, 80 Holdenhurst Road, Bournemouth, Dorset, BH8 8AQ. We may record and/or monitor calls for quality assurance, training and as a record of our conversation. For information about AXA Health, visit axahealth.co.uk/aboutaxahealth