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Customer Online

Manage your health insurance online 24/7

Customer Online aims to make your life simpler by allowing you to view and manage your health insurance policy in a few simple clicks, from wherever you happen to be.

Over 70% of our customers choose to manage their policy online, here’s just a few of the reasons why:

  1. View your policy documents – All your key documents relating to your policy will be stored in one central place, including your policy summary and membership pack, meaning if you ever need to access information quickly, you know where to go.
  2. Track your policy allowances – Customer Online allows you to keep track of how much of your policy allowances you’ve used in any given year, and how much you have remaining still. 
  3. Keep track of your claims – All your claims will be tracked on Customer Online, providing you an up to date reference of where your claim currently is. It will also notify you of any outstanding documents required in order to move your claim quicker!
  4. Contact us via our online Message Centre - our secure messaging system gives you the option to contact us online, as well as upload any documents relating to your policy.

Above are just some of the reasons why our policyholders select to use Customer Online – not to mention additional offer information, and the ability to amend policy details. 

How to register for Customer Online?

For new policyholders – When speaking to your dedicated Account Manager, mention that you would like to receive your documents online.  You will then receive a welcome email, followed by a Customer Online registration email, within 48 hours of your policy going live. 

For existing policyholders – Simply click on the register now button below and follow the steps to complete your registration. You’ll need your membership number, which can be found on your policy documentation (This will be in the format HOL/X000000). 

If you would like to discuss Customer Online further, please contact our Customer Online Team on 0800 533 5921 or email


Quote helpline 01202 544255