Our Company | Private medical insurance | Health-on-Line

Our Company

As one of the fastest growing individual health insurance companies in the UK, we have continued to look after our customer’s health since our establishment in 2000. We pride ourselves on being able to offer our customers health insurance that is not only affordable but is also tailored to suit them which has remained a part of our ethos to this day. Health-on-Line also provides reassurance by being part of the AXA Group, who have been around for nearly 75 years, and paid out £935m in healthcare benefits in 2015.

We understand that health insurance can be confusing which is why we were the first insurer within our industry to introduce a modular style product. Offering this type of cover not only gave our customers the flexibility of being able to tailor their policy to suit them but also meant that it was more affordable, as you would only pay for what you needed.  Our products continue to incorporate this and our available to those seeking both personal and business health insurance cover.

The rise of digital health has also meant a new and fresh approach can be taken to private medical insurance which we have fully embraced as a commitment to looking after our customer’s health. As a part of this we introduced our Private GP Cover Option, covering our customers for online video consultations with a Doctor@Hand GP, with the added benefit of having their prescriptions delivered straight to their door as well as being able to book an appointment with a doctor at a time that suits them.

Health-on-Line customers are able to manage their policy online with our online portal, Customer Online. Customer Online puts our customers at the heart of their health insurance cover. From being able to access their policy documents from a central location, access to customer benefits such as PureGym discount to tracking their claim.         

As well as our digital ambitions, Health-on-Line is recognised particularly for the service we provide to our customers which we have received awards for. In 2016, we were awarded Gold Trusted Merchant Status from online review site, Feefo, whilst being the highest rated individual provider on the Review Centre. For the last four years running we have also been recognised as the Best Online Healthcare Provider by the Your Money Awards, as well as receiving the Plain English Crystal Mark for the simplicity on our website.

Our Ethos

We aim to provide simplicity and transparency for consumers, in an industry that we realise can be confusing! That’s why we try to take the jargon out of as many insurance terms as possible, and let our customers know from the start what will and won’t be covered. Our aim is to keep it clear, deliver excellent customer service, help our customers with any queries or concerns, and avoid any gimmicks that can be a distraction.

Our Products

At Health-on-Line we produce simple products, with a basic ‘core cover’ included, and then offer additional options customers can select if they wish, covering different areas. We believe this allows our customers to find cover that meets their requirements, at a price that suits their budget.

Our People

Talking about your health can be a sensitive subject which is why at Health-on-Line we try to make it as stress-free as possible, from the point you get your first quote from us right up to purchasing your policy you will speak to a dedicated Account Manager, who will be able to help you find cover to suit your needs and budget.       

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